Alexis McDaniel finally responds after nine days following the incident.
From: Alexis McDaniel
Sent: Monday, March 05, 2012 11:58 AM
Subject: Re: Food allergy incident on 02/25/2012
I sincerely apologize. I do recognize that this does not resolve the situation nor does it help anyone physically feel better. I pride myself in my staffs ability to take care of and anticipate guests need which were obviously far below acceptable standards. Like I told your wife, I am very familiar with allergies and the severity that they carry. Please don’t think that my gesture to comp your meal was a way of ignoring the issue. I knew that you all needed to get home quickly. Like you, I would like to handle this in house. Your needs are very important to us.
After discussing the incident with my ownership and management team, we have all agreed that $300 cash would cover any home remedy. I did offer to have medical bills taken care of the day of the incident, but your wife did decline. Unfortunately, because she declined, I am limited on what I can do. I am very sorry that this incident occurred and I do hope we can come to a resolution. Please contact me by email with a response.
Thank you for your patience.